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Expandly Blog

Your EU product pages need a new guarantee notice by 27 September

A fixed EU notice becomes mandatory for every brand selling goods to European consumers, including US brands with no company in Europe.

In This Article

01 What changes on 27 September
02 Whether the rules reach your business
03 When the GARAN label applies
04 What you need not chase
05 Where each element must appear
06 Why your UK site differs

Key Takeaways

► The notice is mandatory for all EU consumer goods sales
► GARAN applies only to free producer guarantees beyond two years
► You need not chase producers for guarantee information
► Do not show the EU notice to British shoppers

On 27 September 2026 a new information requirement lands on every brand selling goods to consumers in the EU. Your storefront has to carry a standard European notice telling shoppers they have a legal guarantee of at least two years. The artwork is fixed, you cannot redesign it, and it applies whether your company sits in Ohio, London or Berlin.

27 Sep 2026 The date the harmonised legal guarantee notice becomes mandatory across the EU, set by Commission Implementing Regulation (EU) 2025/1960, adopted September 2025.

Two separate things arrive together, and the difference matters commercially. The notice is universal. Every trader selling goods to EU consumers displays it, online and in store, before the customer commits to buy. Sitting alongside it is the GARAN label, a fixed European label covering a producer's voluntary durability guarantee. That one is conditional.

GARAN only becomes mandatory when all six of these are true at once:

  • The guarantee comes from the producer, not from you as the retailer
  • It covers durability, not general satisfaction
  • It costs the customer nothing extra
  • It covers the whole product, not one component
  • It runs for more than two years, so exactly 24 months does not qualify
  • The producer passes that information to you

The last point is the one most brands will be relieved to hear. You are not required to go hunting for guarantee information your suppliers have never given you. If a producer supplies nothing, you display nothing, and you are compliant. Your own extended warranty does not trigger the label either. The higher risk is the opposite behaviour: publishing a GARAN label with incomplete supporting detail, which in Germany is exactly the kind of thing competitors and consumer associations act on.

For a brand selling direct, this is a website job with a real engineering component. The notice sits at shop level rather than on each product, reachable from your site header, your category pages and your checkout, in the language of the market you are selling into. The label, where it applies, sits on the individual product page before purchase. For brands selling through marketplaces it is mostly a product data job instead: brand, model identifier and guarantee duration held as structured attributes that the platform can read.

There is a trap for UK brands in particular. Great Britain is outside all of this, because the Consumer Rights Act 2015 governs there and prescribes no notice or label at all. Showing the European notice to a British shopper describes a two year conformity regime that is not British law. Most brands therefore need their storefront to show different content depending on where the customer is, rather than one global footer.

The deeper question this raises is a data one. Plenty of brands cannot currently say which of their products carry a qualifying producer guarantee, because nobody has ever needed to record it. That is not a legal problem, it is a catalogue problem, and it is the sort of thing that surfaces every time a European information duty changes.

Getting product data into shape for one requirement usually means the next one costs far less, which is why Expandly treats compliance as the first stage of expansion rather than a task bolted on at the end.

Expandly helps US ecommerce brands expand into Europe — compliance, marketplaces and fulfilment, all handled. We’ve supported 2,000+ brands make the move.

  • VAT registration handled across UK, Germany, Netherlands and all EU markets
  • EPR compliance managed from day one — packaging, WEEE, batteries and beyond
  • Product label review and Responsible Person service for EU and UK market entry
  • Amazon EU, bol.com, Zalando and DTC integrations — all channels, one platform
  • Dedicated onboarding, compliance and success team alongside the platform
  • 17 years' experience, 2000+ brands expanded — Andy Hooper, Founder

The bigger picture

Guarantee information is an expansion checkpoint

A guarantee notice that has to appear in the right place, in the right language, for the right customer is a small requirement with a wide surface area. Selling into Europe means meeting obligations that sit in consumer contract law as well as in product safety and tax law, and they rarely arrive on the same timetable. Expandly starts every engagement with compliance rather than logistics, and for this requirement the first step is a straightforward audit of which products carry a qualifying producer guarantee and which do not. Brands that establish that early spend far less when the next information duty lands, because the underlying product data is already there.

  • Directive (EU) 2024/825 and Implementing Regulation (EU) 2025/1960 both apply from 27 September 2026
  • Expandly audits product data and guarantee coverage as part of compliance setup, before listings go live
  • Penalties are set nationally, and in Germany a competitor or consumer association can act without waiting for a regulator

European online buying

Almost four in five European internet users now buy online, so a guarantee notice on your storefront is seen by a very large audience. Getting the detail right is a trust question as much as a legal one.

78%

of EU internet users bought goods or services online in the previous 12 months, per Eurostat

GARAN label threshold

The GARAN label is only required where a producer offers a free durability guarantee on the whole product for longer than this. A guarantee of exactly this length does not qualify.

2 years

the duration a producer guarantee must exceed before the label applies

Remove the Risk. Keep the Growth.

Expanding without the right setup exposes brands to VAT penalties, marketplace suspension and customs delays. Expandly eliminates each risk point before it becomes a problem.

2,000+

brands expanded with Expandly

If this sounds like your world,
let's talk.

Expandly helps US ecommerce brands expand into Europe — compliance, marketplaces and fulfilment, all handled.

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